Privacy Policy

Introduction

At NextLeapAI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and business information
• Payment and billing information
• Account credentials and preferences

Usage Information

We automatically collect certain information about your device and how you interact with our services:

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Conversation data and transcripts
• Analytics and performance metrics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Train and improve our AI models
• Monitor and analyze trends and usage
• Detect and prevent fraud and abuse
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• SOC 2 Type II certification
• GDPR and HIPAA compliance
• Role-based access controls
• Multi-factor authentication

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time by contacting us at privacy@nextleapai.com.

Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Export your data in a portable format
• Withdraw consent at any time

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, including payment processing, data analysis, and customer support. These providers are contractually obligated to protect your information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@nextleapai.com
• Phone: +1 (555) 123-4567
• Address: 123 Market Street, Suite 500, San Francisco, CA 94103